Inbound Call Center Rep
Company: STI
Location: Indianapolis
Posted on: April 1, 2026
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Job Description:
*Answer all 800 calls in a timely manner. Record on Client
Contact forms. *Forward 800 calls to available volunteer counselors
or provide counseling assistance when volunteers are not available.
Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts *Do labels
and mailing for information packets, assemble packets of
information, and make copies of SHIP information as needed. *Inform
the Office Manager when supplies of materials are low *Put away all
deliveries in an orderly manner. Keep work area in order and
recycle unwanted paper and boxes. Make sure work area is neat and
orderly *Take voice mail messages for all packet requests twice a
day (morning and afternoon at minimum). *Forward call back messages
to Volunteer Supervisors at the end of the day. *Put together new
counselor training materials and other training materials requested
by Trainers. *Put together presentation materials and supplies as
requested by Volunteer Supervisors, Counselors, or SHIP Local
Sites. *Other duties as assigned by Office Manager including, but
not limited to, special mailings/emails, 800 message recordings,
updating lists, etc.
Keywords: STI, Terre Haute , Inbound Call Center Rep, Administration, Clerical , Indianapolis, Indiana
