Customer Solutions Engineer
Company: REA MAGNET WIRE CORP
Location: Lafayette
Posted on: July 10, 2025
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Job Description:
Position Summary: Plays a crucial role in ensuring the
consistent quality of products and processes, contributing to
customer satisfaction and overall business success. Works
internally with plant quality team and Technology focused on
identifying, resolving, and preventing quality issues within a
product or process (EV focus). Analyzes data, implements quality
control measures, and works with cross-functional teams, internally
and at the customer, to ensure products meet standards. Serves as a
technical resource at the customer for process and product
improvements. Essential Functions and Responsibilities: Problem
Identification: Uses their technical skills and knowledge to
identify and analyze the root causes of quality issues internally
and within the customer application. Solution Development: Develops
and implements solutions to address identified problems, such as
process improvements, product design modifications, or training
programs. Data Analysis: Gathers, analyzes, and interprets quality
data to identify trends and patterns. Quality Control
Implementation: Designs and implements quality control processes,
procedures, and systems to ensure consistent product quality.
Collaboration: Works closely with various teams, including
engineering, manufacturing, operations and customers, to ensure
customer product quality and application standards are met.
Documentation: Creates and maintains quality documentation,
including quality plans, procedures, and reports. Compliance:
Ensures compliance with relevant industry standards, regulations,
and quality management systems. Continuous Improvement: Identifies
opportunities for continuous improvement in processes, products,
and quality systems. Customer Onsite Support: Travels to customers
as well as participates in customer visits both at Rea and customer
plants. Participates in both customer audits as a support function
to the Quality team. Performs other work-related duties as
assigned. Qualification Requirements Bachelor’s degree in
Engineering or relevant field Five (5) years of experience in a
customer facing engineering position Technical Proficiency: ability
to understand our products and how they are used by customers
Problem Solving: ability to diagnose and resolve complex technical
issues efficiently Communication: clear and effective communication
with customers and internal teams Adaptability: comfortable working
in diverse environments, adjusting to new technologies and dynamic
schedules (including travel to customers estimated at 50%) Time
Management: efficiently manage multiple service calls and
prioritize tasks. Customer Service Orientation: focused on delivery
high-quality service and ensuring customer satisfaction Continuous
Learning: stay updated with latest tools, technologies and industry
standards Excellent computer skills including Word, Excel,
Powerpoint, and Outlook Estimated travel 50%) Qualifications
Desired: Required to become proficient with Mini-Tab. Prior
automotive experience helpful. Knowledge/Experience with IATF 16949
PI8d8f0e259509-37456-38015790
Keywords: REA MAGNET WIRE CORP, Terre Haute , Customer Solutions Engineer, Engineering , Lafayette, Indiana
