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Service Manager

Company: Bane-Welker Equipment
Location: Terre Haute
Posted on: September 24, 2022

Job Description:

Welcome to Bane-Welker Equipment, one of the largest Case IH equipment dealerships in the United States! Our rich histories span more than 50 years servicing the needs of customers across Indiana, Ohio and beyond. We take pride in the measurable and meaningful difference we make in our customer' businesses and are 100% employee owned. We are currently seeking a Service Manager for our Terre Haute, Indiana service department. In this role your primary responsibilities will be to manage the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer's service needs. We offer a competitive salary based on experience along with a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, $20,000 company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan. Essential Duties and Responsibilities: --- Build and develop a market for service work. --- Supervise and control work load of service technicians. --- Schedules service work according to priority and maintains an orderly flow of work. --- Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance. --- Handles customer complaint problems pertaining to service and repair work. --- Supervises the training of service technicians with in-house training programs. --- Maintains in good condition all service tools and service vehicles. --- Responsible for keeping shop area clean. --- Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately. --- Develops service advertising and promotion programs. --- Assists sales manager, evaluating trade-ins. --- Responsible for prompt reconditioning of trade-in equipment. --- Orders and maintains adequate supplies and parts for service department inventory. --- Responsible for drafting department sales and operating budget. --- Works in co-ordination with Parts, Office, Sales and Management. --- Make sure warranty claims are processed and forwarded to supplier. --- Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution. --- Inspects all completed work turned in to the Service Department as is appropriate. --- Helps service personnel diagnose troubles if they do not know the problem or cannot find it. --- Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage. --- Will work with the parts manager to establish a basic parts list for certain overhaul jobs. --- Responsible for issuing purchase orders for the service department. --- Make sure job tickets are properly punched in and out on time clock --- See that job tickets are promptly charged out, both customer and internal. --- Prepares personal/vac/sick reports for Service Department personnel. --- Reviews all service technicians' time clock reports and submits them to Human Resources in a timely manner. --- Maintain service library. Education and/or Experience: --- 2-year degree plus 3 years of experience or equivalent years of experience. Requirements: --- A customer centric and "be of service" attitude. --- Organizational ability and systematic timing. --- Adequate knowledge of work processes and requirements for both physical labor and shop equipment. --- Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment. --- Leadership, tact and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons. --- Basic understanding of accounting systems and procedures. --- Outstanding knowledge of mechanical, electrical, and hydraulic systems. --- Mechanical ability and familiarization with testing equipment and diagnostic procedures. --- Excellent skills in operating vehicles and equipment used for diagnostic purposes. --- Valid driver's license. BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER

Keywords: Bane-Welker Equipment, Terre Haute , Service Manager, Executive , Terre Haute, Indiana

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