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General Manager

Company: Home Instead
Location: Terre Haute
Posted on: November 20, 2022

Job Description:

Home Instead Terre Haute is searching for a dynamic individual to join our TEAM!! We are currently looking for a full time General Manager.The General Manager is charged with successfully leading and coordinating all operational activities resulting in the growth and development of the business. Key functional areas include Marketing/Business Development, and Client/Caregiver Satisfaction,Primary Responsibilities

  • Lead, mentor and motivate team to ensure key business metrics are achieved and primary tasks are completed accurately and timely.
  • Understand key business drivers that affect overall profitability and manage activities to optimize growth and margins.
  • Meet established critical business targets including:
    • Hours of Care
    • Revenue
    • Caregiver Productivity
      • Manage outcomes of all departmental activities and direct changes that will drive achievement of operational goals.
      • Compile and communicate key monthly operational statistics.
      • Continually identify new and innovative ways to improve service levels.
      • Ensure an exemplary level of Client and CAREGiver satisfaction.
      • Monitor, mediate and log Client service concerns resolve issues.
      • Develop strong relationships with key referral partners within network.
      • Marketing and Networking in 461 Territory as well as attend Marketing events
      • Ensure Client/CG introductory meetings are being conducted per standard protocol.
      • Organize and maintain general office operations and procedures.
      • Conduct routine Team meetings to ensure effective communication and collaboration across functions.
      • Monitor performance provide coaching & discipline as necessary.
      • Recruit, hire and train new staff as needed.
      • Monitor and optimize departmental capacity and overtime.
      • Maintain attendance records, schedules & time off requests to ensure appropriate coverage for regular business hours, after hours and holiday coverage.
      • Coordinate monthly calendars for Scheduling team and Weekend On-call.
      • Routinely audit staff documentation and On-call reports.
        • Continually develop best practices within the CAREGiver hiring and training processes.
        • Monitor office expenditures manage to annual budget.
        • Attend required meetings with Home Instead Franchise owners
        • Attend trainings at Home Office in Omaha and other areas as requiredEducation and Experience
          • Bachelor degree or equivalent.
          • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered.
          • Knowledge of the senior care industry (preferred but not required)Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Terre Haute , General Manager, Executive , Terre Haute, Indiana

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