Senior Director of Hospitality

Company: Churchill Downs Incorporated (CDI)
Location: Terre Haute
Posted on: March 20, 2023

Job Description:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. -

• As a leader, display at all times a professional and upbeat and positive attitude.
• Manages fine dining, fast casual and grab n go restaurants, banquets, lounges and bars, and other food & beverage service venues, as well as 122 room hotel
• Actively participate in strategic planning and execution in all facets of the Queen of Terre Haute as a critical member of the senior leadership team.
• Analyze and monitor the operation reports as well as monthly and yearly financial statements to ensure that revenues, expenses and labor are meeting or exceeding budget goals. Develop annual budgets and business plans and works with the Hotel and Food/Beverage team to achieve results.
• Responsible for specifications and quality of all food products.
• Assist department leaders with creating, implementing and monitoring action plans and new sales programs to maximize revenue and minimize costs to ensure that budgetary goals are met.
• Develop, implement and maintain new Food and Beverage offerings. Oversee menu development to ensure maximum quality, appropriate pricing and cost of sales.
• Monitor the coordination between the different parts of the hotel to ensure smooth and efficient operations.
• Conduct assessments to review customer satisfaction and service recovery process.
• Select, train and mentor managers and supervisors to ensure quality job performance. Monitor the hiring of quality staff for all of Hotel & Food and Beverage areas.
• Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems.
• Monitor the accounts receivable, accounts payable, and purchase requisitions.
• Coordinates with the marketing department to develop and implement strategies for growing the business and to prepare for events and promotions.
• Delegate job tasks and responsibilities effectively and appropriately within the Hotel & Food and Beverage Departments while regularly reviewing staffing levels to maintain budgeted levels of employment.
• Ensure full compliance to hotel operating controls, SOP's, policies, procedures and service standards.
• Oversees the Hotel Housekeeping and Laundry departments to ensure a first class guest experience.
• Maximize room yield and hotel revenue through innovative sales practices and yield management programs and with the assistance of the corporate yield team.
• Assist in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Respond to internal and external audits to ensure continual improvement and safeguarding is achieved.
• Conduct daily inspections to identify damaged or worn utilities and facilitate repair or replacement.
• Oversees the Wardrobe Department. Works with departments to determine needs and ensures adequate inventory levels of chosen designs.
• Other duties as assigned.EDUCATION, TRAINING, AND EXPERIENCE
  • Bachelor's Degree in Business Administration, Hotel and Restaurant Management, Hospitality Management or related major preferred.
  • 4-7 years' management experience in hotel operations.
  • 7-10 years of management experience, preferably in a multi-outlet 24-hour operation.
  • Excellent oral and written communication skills.
  • Excellent computer skills with the ability to learn a new computer application quickly and follow the standards associated with it.
  • Available to work when needed, including weekends, holidays, and nights.
  • Ability to analyze planning documents results, and revise for continued improvement.
  • Above average knowledge of wine, food & spirits
  • A strong understanding of P&L statements and the ability to react with impactful strategies.CERTIFICATES AND LICENSESMust be able to obtain and maintain an Indiana Gaming license.PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 30lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Keywords: Churchill Downs Incorporated (CDI), Terre Haute , Senior Director of Hospitality, Executive , Terre Haute, Indiana