Management Team - Main Store

Company: Wabash Valley Goodwill
Location: Terre Haute
Posted on: May 19, 2023

Job Description:

Core Values required in our management team. The Core Values are needed in all decisions, interactions and conversations involving employees and customers. - -

• Respect - Treat all stakeholders, persons served, donors, and customers in a courteous manner.
• Integrity - Behave responsibly and professionally, while having safety measures a top priority.
• Customer Satisfaction - Strive to exceed the expectations of stakeholders, persons served, donors, and customers.
• Continuous Improvement - Constantly seek better ways to do our work and accomplish our mission.
• Stewardship - Look out for our organization in an ethical way and thoughtfully manage our resourcesPosition SummaryTo assist the Store Manager and team in giving direction and guidance that will elevate and increase work productivity among the sales team while seeing that all practices are being followed to ensure the proper operation of Wabash Valley Goodwill retail stores.Core Competencies required for the Executive Assistant:A Drive to succeed, -Acting with Empathy, -Attention to Detail, -Collaborating with Others, -Compassion, -Confidentiality, -Customer Service Focused, -Decision Making, -Emotional Intelligence, -Embracing Diversity, -Ensuring Accountability, -Exemplifying Integrity, -Initiative, -Inspiring Others, -Leading Change, -Organizational awareness, -Planning and Organizing, -Problem-Solving, -Punctuality, -Quality Focus, -Teamwork -Essential Duties include the following. - (Other duties within the scope of this position may be assigned.)
  Assists management in maintaining the proper operation of a Goodwill retail store. - Assumes leadership responsibilities when the Store Manager is absent.Provides excellent customer service to shoppers, customers, and donors of Wabash Valley Goodwill. - This is done by assisting when service is needed.Multi-tasks and communicates store needs to all team members. Keeps the store full, clean, and pulled.Maintains excellent attendance.On time for work and all scheduled meetings.Reviews customer/employee complaints and resolves them as appropriate. - Reports complaints to the Store Manager.Transmits all reports to management as required.Answers phone calls from customers and employees.May receive calls during non-working hours from any Goodwill employee for support.Ensures all policies and procedures are followed.Ability to compute rate, ratio, and percent.Must have basic computer skills.Store Responsibilities:

  Meets required overall sales/production goals and quotas.Maintains proper security of the building and merchandise.Assures the store has accurate and appropriate coverage and fills in the gaps when needed.Monitors the operations of cash registers and deposits to ensure the proper accountability of all transactions, on a daily, ongoing basisMonitors the stock level and maintenance of store merchandise and adjusts as necessary.Ensures that proper merchandising and displays are through the store.Assistance in directing stocking procedures in the store.Practices proper opening and closing procedures, when assigned and scheduled. Sorts and prices incoming stock as needed.Know of store layout, policies, and price lines.Advises the store manager if maintenance of the building is required. - If immediate attention is needed, contact the appropriate personnel and issue work orders. Same duties as sales associates applies to all management team members.Make bank deposits and banking visits for store change when needed.Ability to read and comprehend simple memos, instructions, and short correspondence. - Ability to write simple correspondence, ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.Team Member Responsibilities:

  Leads by the example of what an exemplary employee should look like. Gives clear direction and communicates the expectations required of each task, when assigned and scheduled. -Stops, refrains from, or does not contribute to drama in the workplace.Ensure that employees have engaged in work-related activities at all times.Completes assignment sheets for employees and ensures employees are staying in assigned areas.Reports requests for leaves through the proper channels. - This includes anyone not working as scheduled and shift switches.Conducts and maintains confidentiality of employee disciplines and guidance. - Advises management staff, along with the appropriate personnel at the main office, promptly. - Prepares employees' work schedules if requested by the manager. - Also posts the team schedule and submits the schedule to the main office.Welcomes new employees and provides support to reduce employee turnover.Must be able to handle team member disputes promptly and document them in the personnel file. Assists in training new employees and re-training current ones.Ability to effectively instruct personnel in written, oral, or diagram form.Other duties and responsibilities as assigned.Supervisory Responsibilities - - - Supervises Sales Associates, Client Workers, volunteers, and others. Education and or Experience - Must have a high school diploma or GED, and must have at least one year of experience working in a retail setting. Must have a valid driver's license and insurance.Safety StatementAssociates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's employee handbook.

  Responsible for reporting any potentially unsafe working conditions.Responsible for reporting any incident/accident that occurs within the shift it occurred. Responsible for wearing the proper protective equipment as assigned.Responsible to use the equipment & materials properly.Physical Demands:

  Ability to stand on feet for long periods, 7-8 hours per day.Ability to lift to 50 pounds, move/push / pull up to 100 pounds.Ability to use hand to finger, handle, or feel, and reach with hands and arms.Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus, ability to distinguish colors.Ability to operate and drive a motor vehicle and maintain a current driver's license and insurance. Must be able to work in hot/cold temperatures.Work Environment: While performing the duties of this job, the employee is regularly exposed to airborne particles. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Powered by JazzHR

Keywords: Wabash Valley Goodwill, Terre Haute , Management Team - Main Store, Executive , Terre Haute, Indiana