Staffing Coordinator: LLWC of Carmel, IN
Location: Carmel
Posted on: June 23, 2025
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Job Description:
Live Long Well Care of Carmel, IN is now accepting applications
for a Full-Time Staffing Coordinator to represent the Live Long
Well Care Agency as a front-line customer service liaison between
patient/clients & caregivers. POSITION SUMMARY: Represents the
Agency as a frontline customer service liaison between
patient/clients, caregivers, the CSM and the CCS. Works under the
direction of the CSM and in coordination with the Care Coordinator
Supervisor to assure that the skills of the caregiver assigned to
each case is appropriately matched to the needs of the
patient/clients. Responsible for consistently assigning the same
caregiver to each patient/client whenever possible, thereby
facilitating continuity of care, supporting the attainment of
desired outcomes, and improving customer satisfaction. Schedules
only the amount, frequency, and duration of services identified in
the plan of care. Maintains a standardized weekly schedule for all
active patient/clients and document daily schedule changes on the
scheduling form. Validates the caregiver documentation against
schedules prior to payroll and appropriately resolve differences.
Create and update active patient/client and caregiver lists weekly,
or more frequently, if requested. PRINCIPAL DUTIES, ESSENTIAL
FUNCTIONS AND RESPONSIBILITIES: 1. Is knowledgeable of and supports
the philosophy, purpose, mission, goals and policies of the Agency.
2. Services the needs of the patient/client. Confers with the CSM
and Care Coordinator Supervisor for direction and offers the case
to qualified staff who are available for assignment. Maintains an
active employee list of available caregivers to facilitate prompt
assignment of staff to each case. Availability is determined by
assuring that caregivers meet all Company policy requirements and
that they have indicated a willingness to work during time frames
that are compatible with patient/client’s needs. 3. Views the
patient/client and/or patient/client’s family as the primary
customer of all scheduling activities and focuses on meeting their
needs. 4. The caregiver is a secondary customer of the scheduling
process and the 5. Client Staffing Coordinator and CSM keeps their
qualifications and specific work requests in mind when identifying
the most appropriate caregiver for each case. Considers the
relationship between pay and bill rates when choosing between
multiple caregivers whose qualifications meet the needs of the
patient/client equally well. Maintains a working knowledge of the
weekly overtime status of all scheduled caregivers when considering
them for new assignments. 6. Follows the Company approved
standardized process when scheduling patient/client care. Records
and keeps all patient/client care information current. 7. Maintains
complete and accurate patient/client schedules, including the
amount, frequency, and duration of service that has been identified
in the plan of care. Schedules only those visits that have been
requested by the client, family or representative. Records all
scheduling changes, updates, and deletions on the schedule daily.
8. Validates copies of caregiver documentation against schedules
and reconciles in congruencies. Notifies the manager of outstanding
documentation and interfaces with the payroll and billing processes
to support the production of accurate and timely invoices. 9. Makes
staffing changes in accordance with Company policy when those
changes are requested by the patient/client or caregiver. Contacts
the patient/client and/or patient/client’s family to confirm
satisfaction after a new caregiver makes their first visit to the
patient/client. May be directed to make random phone calls to
assess customer satisfaction. Documents all requests for changes in
caregivers, logs all complaints received, and records the results
of all customer satisfaction calls. 10. Participates in the hiring
of caregivers by identifying recruitment needs, screening
applicants, administering appropriate evaluations, arranging and
conducting interviews, and verifying references. The input of the
Scheduler is critical in maintaining appropriate levels of staffing
and the final hiring decisions are the responsibility of the ED and
CSM. 11. Employee will be responsible for being on-call every other
week. OTHER DUTIES AND RESPONSIBILITIES: 1. Is knowledgeable of and
supports the philosophy, purpose, mission, goals and policies of
the Agency. 2. Reports for work on time and prepared to assume
duties. 3. Adheres to Agency dress code. 4. Records work
accurately. 5. Follows policy for reporting in sick. 6. Leaves for
meal breaks on time and returns on time. 7. Varies work schedule to
meet Agency needs. 8. Works overtime when requested. 9. Schedules
all time off with supervisory approval. 10. Attends and
participates in meetings and is responsible for all information
communicated at meetings. 11. Responds to and manages complaints in
a professional and timely manner. 12. Follows standard precautions
and infection control procedures. 13. Adheres to Agency policy,
procedure and processes. 14. Uses proper body mechanics. 15.
Performs all duties as assigned. 16. Responds to internal and
external customers in a professional and friendly and supportive
manner. 17. Offers assistance as needed or directs individual to
appropriate resources with proper follow through. 18. Wears ID
badge in a visible location. 19. Records and relays messages
accurately. 20. Works together in the spirit of teamwork. 21.
Communicates and disseminates information timely and appropriately.
22. Complies timely with all requirements related to risk
management, safety, infection control, employee health TB
screening, security and fire. 23. Provides for a safe environment
for all client/patients, physicians and employees. 24. Provides
excellent customer service to all clients/patients, physicians and
employees. 25. Supports and participates in performance improvement
process. 26. Assumes responsibility for all mandatory in-services,
certification and/or licensure, competencies, etc. C OMPETENCIES :
To perform the job successfully, an individual should demonstrate
the following competencies: • T e c hni c a l Skills – Individual
must demonstrate current and ongoing competence in tasks assigned
which indicates a specialized skill in this area above and beyond
the average. • C o mmunication – Demonstrates an ability to
effectively and regularly transfer information to necessary parties
to improve the quality of her work and to provide her supervisor
with actionable, accurate data. • I n i t i a tive – Is
self-motivated and personally competitive. Wants to achieve for the
good of the Company and her team. Seeks additional work when they
have capacity. Demonstrates an ability and desire to bring new
ideas and solutions to their supervisor on an ongoing basis. •
Flexibility – The ability to quickly adapt to changing conditions.
The ability to navigate obstacles with ease and professionalism. •
I n terpersonal Skills – Focuses on solving conflict, not blaming;
listens to others without interrupting; keeps emotions under
control; remains open to ideas and tries new things • T ea mwork –
Balances team and individual responsibilities; encourages others
and asks for help when needed. Exhibits patience and compassion. •
Professionalism – Ensures product is delivered on time and is of
the highest quality. Assumes responsibility for mistakes. Presents
themselves in a manner which enhances the brand image. Understands
that no information is truly private and conducts online or social
networking activities accordingly. • Ethics – Treats people with
respect; keeps commitments; inspires the trust of others; works
ethically and with integrity; upholds the Company’s Guiding
Principles: o People First, Always o We Exist to Serve our Members
o We Have a Responsibility to be Full Physical Demands, Work
Environment, and Expected Hours of Work: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. • This position is often required to read, write, stand, walk,
sit, use hands to finger, handle, or feel objects, tools, or
controls, reach with hands and arms, balance, stoop, kneel, crouch,
talk and/or hear. • An individual in this position will be required
to lift or carry weight up to 25 lbs. • May be exposed to minimal
to moderate noise. • May be required to work extended periods of
time at a computer terminal. • May encounter difficult situations,
including contact with mentally ill and deceased residents. • The
potential for exposure to bio-hazardous or infectious agents is
minimal. Some minimal exposure to cleaning agents and office
products may occur. • This position requires the use of personal
protective equipment (gloves) in job performance when handling
cleansing agents or other toxic substances such as “toners”, or
when sealing biohazard box for pick-up. Video display terminal
screen protectors and wrist supports are available upon request. T
RAVEL: Local and out of state travel, including overnight stays,
may be required from time to time to attend conferences, training,
meetings, and professional development programs. Minimal overnight;
Up to 10% by automobile. EDUCATION AND EXPERIENCE REQUIREMENTS: •
High School Diploma or GED. DIRECT PREVIOUS EXPERIENCE: • One (1)
year data entry, computer-related experience, or clerical and
systems experience, preferably in a healthcare environment. K N
OWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Demonstrated data entry
ability with attention to detail, speed and accuracy. •
Organizational, teaching, human resource, management skills. •
Ability to work under time /pressure. • Ability to work in a
fast-paced environment and to prioritize, organize and manage
multiple priorities. • Proficient in Microsoft Office suite and the
ability to quickly master new software applications. • Ability to
recognize need for guidance, input to decision maker. • Works with
minimal supervision, consults with supervisor on any unusual
situation.
Keywords: , Terre Haute , Staffing Coordinator: LLWC of Carmel, IN, Healthcare , Carmel, Indiana
