Eligibility Specialist - Case Manager

Overview: THIS POSITION IS LOCATED IN TERRE HAUTE, INKnowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources as an Eligibility Specialist. This position isresponsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities: Eligibility Specialist gather data for all relevant assistance programs either face-to-face or via phone with clientsVerify all information is gathered accurately and meets State policiesObtain release forms and medicalrecords as neededVerify income, assets, and other financial/legal documentsReview regulations and program requirements with clientsUtilize automated program to determine eligibility of state assistance programsData entry into State databaseRespond to all inquiries in a timely manner via phone or email

Qualifications: Highly organized and analytical team playerPrevious Case Manager experience is a plusStrong written and verbal skillsSolid computer skills, Microsoft Office proficiencyStrong oral and written communication skillsBasic Math skillsCase management skillsIndependent worker who is a self-starter that is reliable and dependableStrong customer service background with a professional demeanorPrefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required2 years experience in a social service environment, state or local government is desired pertaining to employment/training programsPrevious experinece as a Case Manager, Eligibilty Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to applyThe Eligibility Specialist position is an opportunity where you can make an immediate impact on you community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role.If you are looking for a position that could be the start of your career, apply now for immediate consideration.Physical Requirements:Job frequently requires sitting, handling objects with hands.Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.Vision requirements: Ability to see information in print and/or electronically.We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.INDDFR

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