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Outreach Team Member

Company: Engaging Solutions, LLC
Location: Terre Haute
Posted on: July 29, 2022

Job Description:

Who We AreEngaging Solutions is what we are, and what we do! Our mission is to provide tailored business solutions that improve the quality of life for everyone in the communities we serve. That commitment is accomplished through our core values: People, Impact, Community, Equity & Integrity. What makes us unique is we are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization's needs.We offer competitive pay, excellent benefits, and a holistic approach to work life balance including work from home opportunities. It's no wonder Engaging Solutions has been selected as one of Indianapolis' Top Workplaces (Indy Star 2016, 2017, 2018, 2020 & 2022) and is ranked as a Fastest Growing Business by Fortune Magazine!Position Purpose: We are seeking friendly, engaging, and outgoing team members to provide feet on the street outreach to our members. Your primary duties will include welcoming new members and securing completion of a health needs screening. To excel in this role, you will be confident, outgoing, persistent, and have excellent communication and organizational skills.


  • Conduct outreach to new members within 90 days of enrollment (either in provider offices or by going door to door)
  • Secure completed Health Needs Screening
  • Verify member information and eligibility
  • Manage workload according to deadlines
  • Clearly communicate Anthem programs available to new members
  • Enroll members into additional programs, and respond to inquiries as they ariseExperience/Skills:
    • Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred
    • Proficient with Microsoft Office, including Outlook, Word and Excel
    • Sensitivity to and experience working within different cultures
    • Excellent interpersonal skills
    • Ability to work independently and as part of a team environment
    • Ability to identify problems and opportunities and communicate findings to management
    • Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
    • Demonstrate compassion, support and collaboration with members and families
    • Comfort with asking pertinent questions
    • Awareness of community & state support resources
    • Ability to keep composure and professionalism during times of high emotional stress
    • Ability to maintain confidentiality and act in the company's best interestPosition Requirements:
      • Proof of COVID-19 vaccination required
      • Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential
      • Reside in the same territory as assigned to work in; exceptions may be considered, due to business need
      • May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel
      • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our membersPI185407087

Keywords: Engaging Solutions, LLC, Terre Haute , Outreach Team Member, Other , Terre Haute, Indiana

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