Eligibility Specialist

Company: MAXIMUS
Location: Terre Haute
Posted on: September 15, 2023

Job Description:

--- Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.--- Checks various system interfaces and exchanges to verify Customer information.--- Assist in answering all in-coming phone calls from customers.--- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.--- Contacts customers to clarify eligibility information if necessary.--- Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.--- May educate customers on basic program services and eligibility requirements.--- Meet Quality Assurance (QA) and other key performance metrics.--- Maintains updated knowledge of project and corporate policies and procedures.--- Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.--- Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.--- Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.--- Meets all performance requirements associated with eligibility processes.--- Performs other duties as may be assigned by management._*_Training Class start dates varyMinimum Required Education: --- High school diploma, GED, certification, or equivalent experience required.

Keywords: MAXIMUS, Terre Haute , Eligibility Specialist, Other , Terre Haute, Indiana