Customer Relationship Liaison (Driving)
Company: Apria Healthcare
Location: Terre Haute
Posted on: May 28, 2023
|
|
Job Description:
Job Summary (External): With over 300 locations across the US,
Apria Healthcare's mission is to improve the quality of life for
our 1.8 million patients at home by providing home respiratory
services and select medical equipment to help them sleep better,
breathe better, heal faster, and thrive longer. Additional
information can be found at www.apria.com. This role maintains
relationships and favorable contacts with current accounts/patients
and provides the ability to ensure patients have the required
equipment to support their home healthcare needs. ESSENTIAL DUTIES
AND RESPONSIBILITIESActs as a single point of contact for a
specific account or accounts.Responds to customer needs, concerns
and complaints in a timely manner.Consults with clients and
referral sources on products and necessary equipment.Obtains all
documentation to be scanned and batched at the Branch.Manages all
follow-up functions with the account, post set-up.Oversees all
transactions coming from a specific account(s), including all
referral sources.Obtains all required documentation for orders to
be entered into the system, service scheduling and
billing/payment.Contacts patients to confirm orders and
communicates any financial obligations before referral for
delivery/service scheduling.Assesses patient's needs and promotes
company products/services at office visits, as
appropriate.Proactively resolves issues by anticipating and
identifying problems then coordinating the appropriate
solution(s).Troubleshoots any issues that may arise with the
medical groups and any relevant on-site departments.Assists medical
groups and/or other provider groups to understand the products and
services available under the contract.Assists in the utilization
process as well as transitioning members related to capitation
switch outs. Coordinates patient services with physicians and
medical groups.Identifies and develops strategic relationships
within the institution that will enhance patient care. Participates
in the institution's quality assurance/performance improvement
initiatives as requested.* Performs timely follow up on
initial/renewal authorizations to maintain reimbursement of
products/services.Performs follow up on outstanding CMNs, Renewal
CMNs, and prescriptions.May instruct patients on basic use of
respiratory therapy equipment, durable medical equipment, oxygen
equipment, and other equipment/services in accordance with training
received and approved by state licensure limitations.Responds to
emergency calls and related needs as needed during regular business
hours and on an On-Call basis.Effectively works and coordinates
timely discharges with Customer Care Center and/or Branch Customer
Service Team.Operates a Personally Owned Vehicle (POV) and/or
company vehicle (non-CDL) in accordance with the essential job
functions.Sets-up and delivers home healthcare products and
services.Performs other duties as required. Minimum Required
Qualifications (External): Education and/or ExperienceHigh School
diploma requiredAt least 2 years of related experienceMust be at
least 21 years of age or older at the time of hireDemonstrated
ability to build and maintain solid working relationships with
internal and external customers.Learn and comply with all
Department of Transportation, Transportation Safety Management
(TSM) and POV requirements applicable for the safe and complaint
use of Apria vehicles and POVs.Participate in and successfully
complete ongoing training and development to become and remain
qualified to perform the essential job functions.Geographically
located within the assigned territory. Certificates, Licenses,
Registrations or Professional DesignationsMust Poses a Valid
Driver's License SKILLS, KNOWLEDGE AND ABILITIESBusiness
AcumenProblem Solving/AnalysisCommunication ProficiencyPersonal
Effectiveness/CredibilityComputer SkillsBasic skills in Access,
Excel, PowerPoint, MS Project, Visio, WordLanguage SkillsEnglish
(reading, writing, verbal) Mathematical SkillsBasic level
mathematical proficiency, with a strong ability to understand,
interpret and develop spreadsheet data PHYSICAL DEMANDSWhile
performing the duties of this job, the employee uses his/her hands
to finger, handle or feel objects, tools or controls; reach with
hands and arms; stoop, kneel, or crouch; talk or hear. The employee
uses computer and telephone equipment. Specific vision requirements
of this job include close vision and distance vision. Must be able
to travel by plane and automobile (if applicable). In
addition:Regularly required to use hands to write, use computer,
operate a motor vehicle, use a hand-held device, telephone and use
a document imaging system and manipulate documents.Regularly
required to read documents and write neatly, legibility and
transcribe accurate information and numbers/values.Employee
continually engages in activities that require talking and
hearing.* This position requires frequent variations including
sitting, walking, standing, kneeling, reaching or stooping.The
employee must be able to safely operate and possess and maintain a
valid driver's license, specific to vehicle operated in the conduct
of this job.Specific vision abilities required to perform this job
safely include close vision, distant vision, night (low to limited
light) vision and the ability to adjust focus to work on a computer
and read documents.The position requires occasional lifting and/or
moving items up of to 25 pounds frequently and occasionally up to
40lbs. The physical demands and work environment characteristics
described above are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. WORK ENVIRONMENTWhile
performing the duties of this job, the employee rarely is exposed
to fumes or airborne particles, toxic or caustic chemicals. The
noise level in the work environment is usually low to moderate. In
addition:The employee is required to inspect and safely operate a
motor vehicle during the day and night and in a wide range of
weather and traffic conditions.The noise level in the work
environment is varies based on the locations or activities
proximate to which can range from low to high.There is moderate
exposure to dust, fume, mists and odors.Temperature ranges from
normal indoor climate-controlled environment in buildings or
vehicles and various outdoor conditions and temperature extremes
encountered throughout the year in a variety of US states.General
lighting is generally provided via florescent lighting indoors, and
natural lighting outdoors, and low light conditions consistent with
outdoor and/or night working environment.May be required to receive
vaccinations and participate in medical assessments and testing
consistent with the work environment or patients exposed to.Will be
required to wear various personal protective equipment consistent
with the hazards encountered in this role. Apria Healthcare is
committed to hiring veterans and military spouses. Benefits:
Comprehensive benefits package offered for eligible
employees:Competitive salaryAbility to have early access to earned
wagesMedical, Dental and VisionHealthcare Flexible Spending
Accounts and Healthcare Savings AccountsLife, AD&D and
Disability InsurancePaid Time Off, including Vacation, Personal
Time, Paid Sick Leave & Paid Holidays401K Savings Plan (available
immediately)Educational Assistance Employee Referral Reward
ProgramEmployee Discount ProgramsCompany Paid Employee Assistance
Plan (available immediately)We recognize our veterans by offering a
company paid day off for Veterans DayCareer Advancement/
Development Opportunities Salary Range: $16.66 - $23.71 / hour EEO
Statement: As an EOE/AA employer, Apria Healthcare is committed to
providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and
VetPDN-9913222f-47a1-4b39-ba83-5e73d312a03d
Keywords: Apria Healthcare, Terre Haute , Customer Relationship Liaison (Driving), Professions , Terre Haute, Indiana
Click
here to apply!
|