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Tech Support Analyst I US

Company: Apex Systems
Location: Terre Haute
Posted on: September 10, 2019

Job Description:

Job Description

Job #: 1001421

Technician Support Analyst

Terre Haute, IN

Contract to Hire

Monday through Friday 8 am to 4:30 pm


  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects. Experience working in enterprise environment.
  • Must haves:


    • 1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction
    • 2.) Has a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
    • 3.) Dependability; both to get work done independently, and for attendance for availability to work scheduled hours. Candidates should have 3-5 years experience supporting PC Hardware and software, however a minimum of a year in desktop support would be required


      Please reach out to kburdett@apexsystems.com if you are interested in this opportunity.

      EEO Employer

      Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

Keywords: Apex Systems, Terre Haute , Tech Support Analyst I US, Professions , Terre Haute, Indiana

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